Tag: business

  • Case Study: Clinical Management System Selection and Change Planning

    Situation/Problem: The St Andrew’s Hospice had grown and developed a large range of services to support their patients. The growth of the organisation had created some operational challenges in terms of management information and coordination of services. A mostly paper-based system was proving inadequate for the needs of the organisation. In addition, it lacked useful…

  • Case Study: Tactical Solutions Service

    Situation/Problem: The IT Director for Northern Europe (Reckitt Benckiser) couldn’t service all the requirements for projects from internal customers to the extent that he wanted to; due to resource and/or budget constraints. The internal cost of initiating projects was substantial and so it only made sense for large initiatives. However, this led to unfulfilled requirements…